QuantizePay offers a 14-day refund period from the date of the first subscription payment for new customers who are not satisfied with the platform. To request a refund, email [email protected] within 14 days of your first payment with your account details and reason for requesting a refund. Refunds will be processed within 5 business days.
After the initial 14-day period, subscription fees are non-refundable. If you cancel your subscription, you will retain access to the platform until the end of your current billing period. Transaction-based fees (the percentage of processed turnover) are non-refundable once transactions have been processed.
If you believe you have been charged in error, please contact us at [email protected] and we will investigate promptly.
QuantizePay is a software-as-a-service (SaaS) platform delivered entirely online. There are no physical goods and no shipping involved. Upon successful subscription, access to the QuantizePay platform and dashboard is provisioned within 1 business day.
Onboarding is conducted through a structured process that includes email-based account setup, access to our customer portal, and a dedicated online setup session with a member of the QuantizePay team. We aim to have all new customers fully operational within 5 business days of account creation.
Service availability is targeted at 99.5% uptime. Planned maintenance windows will be communicated in advance by email wherever possible. For any service-related queries, please contact us at [email protected].
QuantizePay collects and processes personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. Information collected includes account registration details, payment and billing information, transaction data processed through the platform, and usage analytics.
If you sell through QuantizePay. This policy describes information we hold about you as a QuantizePay customer. What we collect about your customers when they use our checkout, and what we tell them, is set out in How QuantizePay handles your information at checkout.
We use Google Ads conversion tracking to measure the effectiveness of our advertising. Google places cookies in your browser only if you accept advertising cookies; if you decline, Google receives a signal that no consent was given and stores nothing in your browser. No personally identifying information is shared with Google through this tracking.
We use PostHog for website and product analytics, to understand how visitors move through the site and which content is useful. PostHog sets cookies and equivalent browser storage to recognise returning visitors, and processes this data on servers in the European Union. It is loaded only if you accept analytics cookies — decline and it is never loaded at all. Where you submit your details through a form on this site, those details are associated with your analytics record so we can follow up on your enquiry. You may request deletion of that record at any time at [email protected].
When you first visit the site we ask which optional cookies you are willing to accept. Nothing optional is loaded until you choose, and you can change your mind at any time using the Cookie preferences link in the footer. Withdrawing consent stops the relevant tracking immediately and clears the cookies it set. Cookies needed to make the site work, including the one that remembers this choice, are always active.
We do not sell, rent, or share your personal data with third parties for marketing purposes, other than as described above for advertising and analytics measurement. QuantizePay's application servers and databases run in Sydney, Australia. Operational logs are held in Google Cloud's global logging service. The services we rely on, and the countries they are in, are listed below. You have the right to access, correct, or request deletion of your personal data at any time by contacting [email protected].
Payment card data is handled exclusively by our payment gateway partners and is never stored by QuantizePay. We use secure, encrypted connections (TLS) for all data transmission. Full privacy policy available on request.
The services we rely on. These are the third parties that handle personal information on our behalf, and the countries they operate in.
| Service | What it handles | Where |
|---|---|---|
| Google Cloud Platform | Hosting and infrastructure for the QuantizePay platform | Australia (Sydney) |
| MongoDB Atlas | The platform database | Australia (Sydney) |
| Pin Payments | Card payments | Australia |
| Chargebee | Subscription and payment-plan billing | United States |
| Clerk | Sign-in for dashboard accounts | United States |
| Mailtrap | Transactional email, including invoices and receipts | European Union |
| Sentry | Application error reporting | European Union (Germany) |
| PostHog | Website and product analytics | European Union |
| HubSpot | Enquiry form submissions from this website | United States |
| Cloudflare | Content delivery and page-view counts | United States |
| Google Ads | Advertising conversion measurement | Global |
| Google Maps Platform | Address lookup in the checkout | Global |
| Meta | Advertising conversion measurement, where a merchant enables it | United States |
By subscribing to QuantizePay, you agree to use the platform only for lawful purposes in accordance with our Terms of Service. QuantizePay is operated by QNTZ Pty Ltd ABN 59 697 091 302, incorporated in Australia.
QuantizePay reserves the right to suspend or terminate accounts that violate our terms of service, engage in fraudulent activity, or use the platform in a manner inconsistent with its intended purpose.
Full terms of service are available on request by emailing [email protected]. Continued use of the platform constitutes acceptance of the current terms.